Privacy Policy

This Privacy Policy outlines how personal data, including payment details and other information (“Information”), is collected, used, and managed in connection with your access and use of the ISMA Restaurant mobile application (collectively, the “Platform”) and related services and applications (collectively, the “Services”). We prioritize your privacy and are committed to protecting your Information. By using our Services, you agree to the handling of your Information as described in this Privacy Policy.

Information We May Collect:

We may collect and process the following Information:

  • Information provided by filling in forms on our Platform, including registration, social media logins, subscriptions, posting material, and service requests.
  • Information provided during competitions or promotions, reviews, testimonials, or feedback on our Platform.
  • Information collected when reporting a problem with our Platform.
  • Records of correspondence if you contact us.
  • General, aggregated, demographic, and non-personal Information.
  • Location details and unique device identifiers if you download or use our mobile application.
  • Transaction details and order fulfillment information.
  • Details about your computer, including IP address, operating system, browser type, and general internet usage (e.g., through cookies, tracking pixels, web beacons, etc.).
  • Email addresses provided by third parties with your consent.
  • Any other Information necessary to enhance your experience on the Platform.

 

How We Use Your Information:

We may use the Information in the following ways:

  • To provide requested information, products, or services, and to send communications about these.
  • To offer location-based services, such as personalized content and advertising.
  • To fulfill our contractual obligations.
  • To improve our Services and deliver personalized content.
  • To ensure the Platform is presented effectively for your device.
  • To notify you about changes to our Services.
  • For other purposes that enhance your experience of the Platform.
  • To administer and manage incentives programs and fulfill requests for incentives or sweepstakes participation.

Disclosure of Your Information:

We share your Information only as described below and with entities that follow practices at least as protective as those outlined in this Privacy Policy:

  • Other Businesses: We may engage with affiliated and non-affiliated service providers (e.g., logistics businesses, marketing companies, payment processors) to offer our Services. These entities may store your Information in digital wallets for efficiency. We ensure they do not use your Information for other purposes and that they respect its confidentiality.
  • Marketing and Promotional Offers: We may use your Information to provide information about goods and services that may interest you. Third parties may also use your Information for targeted advertising. You may be asked to provide additional Information for market research activities, including competitions and promotions.
  • Business Transfers: Customer information may be transferred as part of an acquisition of our business or assets.
  • Protection of Our Platform and Others: We release account and other Information when necessary to comply with the law, enforce our terms, or protect the rights, property, or safety of our users or others.
  • Links to Third-Party Sites: Our Platform may contain links to third-party websites, which have their own privacy policies. We are not responsible for these policies. Check these policies before submitting personal data.

Storage of Your Information:

The Information we collect may be transferred to, stored at, and processed by staff operating outside the UAE who work for us or our suppliers. We will store your Information as long as necessary for the purposes outlined in this Privacy Policy or as required by law.

Account Deletion:

Customers can delete their accounts and associated data by initiating the deletion process on their profile, provided that all pending payments and orders are settled. The deletion process will start within 7 days, during which access to the account will be restricted, and data will be securely stored.

Security Measures:

We implement technical, administrative, and physical safeguards to protect your Information against unauthorized access, alteration, disclosure, or destruction. Examples include encryption technology, external and on-host firewalls, and access restrictions. You are responsible for protecting your password and devices used to access our Services.

Access and Amend Your Information:

You can access and update your Information through your account settings. You can also opt out of marketing communications and adjust cookie settings on your browser. We may retain a copy of your Information for compliance purposes.

Changes to Our Privacy Policy:

We may update this Privacy Policy as our business evolves. We will post the current version on the Platform and indicate the effective date. Continued use of the Platform after changes constitutes acceptance of the updated policy.

Please check our Platform regularly for updates.

For any questions or concerns about this Privacy Policy, please contact our customer care team.

Contacting Us:

If you have any questions about this Privacy Policy, please contact us using one of the following methods: